F.A.Q.
FIND ALL THE ANSWERS TO YOUR QUESTIONS
To use Web Space Site services, join promotions or simply request a service without a promotion, you must make a request via the contact form in the ‘contact us’ section of this website. When making the request, you must clearly specify your needs and the service you wish to use.
Once you have sent your request, the Web Space Site technicians will send you a quote to your e-mail address
On receipt of the quote, you must fill it in with your billing details: (Private individual: name, surname, tax code. and address); (Company: company name, VAT number, registered office address, sdi code and pec)
The signed and completed quotation must be sent together with the partial or total transfer account agreed in the quotation to: fatturazione@webspacesite.co.uk
After booking the service, an expert will get in touch with you, setting a date and time to meet (by video call or in person at the office) to fill in the client sheet together, which will be useful for initialising the work.
The client sheet will transcribe all the client’s requests, which will be useful for the expert to fully understand how to realise the website.
All our work is customised. Each website is tailor-made for the client’s business.
Web Space Site guarantees the customer full autonomy in the use of the website. Specifically with regard to the website: We guarantee autonomy in the modification of individual pages and all content within. We also guarantee full autonomy in the creation of new content and new pages.
If, while using the website, the customer encounters difficulties in making a certain change, the customer may contact the agency, which will be able to help him make the change at no additional cost.
***Please note: there are no costs if the requested change is minor. If, on the other hand, the work is major, this may be subject to contractualisation at the discretion of the agency itself.
In many cases, we always endeavour to carry out modifications without additional costs.
All websites and e-commerce are created from scratch without the use of pre-packaged templates. This choice is dictated by the fact that our websites benefit from unlimited technical support, which can only be guaranteed for work carried out by our technicians.
All websites, e-commerce are realised with different timeframes. A basic timeline is always specified as follows: Websites: 10/15 days from receipt of material to process the website; E-commerce 25/40 days from receipt of material from the customer.
***Please note: Each job has a dedicated processing time that the lab team will only be able to specify once it has all the parameters to calculate it in front of it.
The website created by our experts enjoys an ‘unlimited’ guarantee for 12 months. During this time, the agency itself must undertake to provide the client with all the necessary support so that the website has no problems with visibility and operation.
After the initial 12-month guarantee, the website can be hooked up to an annual ‘All inclusive’ support package that costs 32.90 + VAT for the website and € 42.90 for e-commerce.
All websites and e-commerce developed by Web Space Site experts are owned by the client. The customer owns the Domain, Web Space, and website/e-commerce
All websites are implementable after delivery. Every website created is developed on platforms that are unlimited in implementation: WordPress, Magento, etc.
All our products (related to website creation or e-commerce) are purchased without subscription. Only one payment is required, the one described on the website. Once the payment described in the quote has been made, no further payments are due.
For the visibility of your website, there are recurring payments on a quarterly, half-yearly or yearly basis.